If
you are experiencing any technical difficulty or need to speak with
the Customer Connectivity Services Department regarding registering
for the NPAC, please contact us at CC@Neustar.biz
or (571) 434-5434. We are available to assist you Monday through
Friday from 9:00 am – 6:00 pm Eastern Time, company holidays
excluded.
FAQs:
- What is LNP (Local Number Portability)?
- What is the NPAC (Number Portability Administration Center)?
- What is an NPAC SPID (Service Provider Identification Number)?
- How do I get a SPID in the NPAC?
- How long will it take to become a registered User of the NPAC?
- What is an NPAC User?
- I have submitted my NDA (Non-Disclosure Agreement), now what?
- Where are NPAC charges listed?
- Are there any charges involved in completing the new customer
application process?
- I made a mistake on the NDA and clicked Submit, what should I do?
- Technical difficulty.
Answers:
- Local number portability (LNP) allows consumers to change service
providers while retaining their phone numbers.
- The NPAC receives routing information from a service provider for a
number that is about to be ported, then broadcasts this information to the other service providers when informed the port has occurred.
The NPAC does this for all carriers in the U.S. and Canada. NeuStar, Inc., as a neutral, trusted third party administrator, was selected to administer the NPAC.
- A NPAC SPID is the OCN of a service provider. This is a unique four
character alphanumeric value. Shown for the owner of each ported number record in the NPAC. A secondary SPID, called the
“alternative SPID,” also may be associated with a ported number record. This alternative SPID value may not be an OCN, but
instead may be drawn from the series X000 to X999.
- To get a SPID in the NPAC you must first complete the New Customer
Registration Process detailed on the home page of this website.
Upon successful completion, your company will be assigned a SPID in
the NPAC.
- The time it takes to register can vary greatly and relies on the time it
takes to complete the steps involved in the registration process.
Please review the process shown on the home page for a listing of
the steps involved.
- An NPAC User is an entity that has been authorized to receive NPAC
data. Not all NPAC Users interact directly with the NPAC, however,
and may instead receive NPAC data from Service Bureaus.
- Once your NDA has been processed an e-mail will be sent with a User ID and Password that
allow you to access your account on the NPAC Customer Center to
complete the New User Application.
- information will be provided to you once we have a valid NDA on file.
- No charges result from the New Customer Application Process.
- Do not submit a new NDA. Contact Customer Connectivity Services to discuss the next steps.
- Please ensure that the browser you are using is Microsoft Internet Explorer or Firefox when submitting your documentation to avoid any compatibility issues.
© 1999-2023 Neustar, Inc.